Lead and support 4 direct reports (supervisors) managing approx. 30+ customer service professionals across the UK, France, Spain, and Portugal.

Oversee day-to-day order management, ensuring accuracy, on-time processing, and high customer satisfaction.

Be the escalation point for complex cases, working closely with sales and supply chain teams.

Monitor and improve performance through KPI tracking, BI reports, and advanced Excel analytics.

Use your SAP (E1P) experience to drive process improvements and resolve order-related issues.

Act as a coach and mentor—help your team grow through continuous development and supportive leadership.

Lead internal projects related to customer experience, tools, and processes.

Collaborate with cross-functional teams to provide a seamless order-to-delivery journey.

Minimum 5 years of leadership experience in a Customer Service or SSC environment.

A hands-on, people-focused leader who can motivate and empower teams.

Fluent English is a must; French or other second language is a plus.

Strong working knowledge of SAP (E1P), BI reporting, CRM tools, and Excel.

Excellent communication, problem-solving, and project management skills.

Experience in e-commerce, online order management, or multinational settings is highly valued.

A flexible, driven, and confident leader who thrives in dynamic, multicultural environments.