Feladatok

As Customer Service Team Leader, you will be responsible for leading and managing a team of customer service representatives (~10 FTE), which supports German customers.

Your tasks will include:

• Develop and maintain professional relationships with customers and team members.
• Coach and mentor team members to improve their performance and achieve their goals.
• Organize daily operations, including shifts, work plans, activities, and other related tasks.
• Use problem-solving skills to address customer issues and provide effective solutions.
• Analyze data and use it to improve team performance and customer satisfaction.
• Optimize processes to improve operational excellence and efficiency.
• Collaborate with other departments to ensure a seamless customer experience

Elvárások

Your profile:

• 2-3 years of leadership experience in a customer support organization (preferably in a B2C environment)
• Strong problem-solving skills with a structured mindset.
• Process affinity and the ability to optimize processes in the sense of focusing on operational excellence.
• Ability to transform data into actions.
• Solid German and English language skills.
• Good communication and interpersonal skills.
• Coaching/mentoring skills for team members