Feladatok

Digital Experience Platform (DXP) within RSS/GCX is dedicated to delivering enhanced experience-centric support services across The Company. Our team collaborates with internal and external partners to define, create, and provide support solutions for customer-facing organizations. As a Data & Analytics Expert, you will provide transparency into data in ServiceNow, Snowflake, Saleasforce, and offline sources through Data Analytics solutions, and build proof-of-concepts for Analytics Advisory services.

• Develop a new Reporting framework via Dashboards to deliver accurate, reliable, and timely information for GCX business support

• Design, develop, and maintain reports to assist the GCX business with decision-making, while acting as an Analytics Advisor interpreting details

• Create and maintain technical documentation for Dashboards and User Guides, including Data Governance of business-specific catalogs, dictionaries, and libraries

• Introduce scalable Data Quality procedures to enhance data accuracy and reliability

• Manage the transition towards a more client self-service oriented model by democratizing data access

• Improve data literacy through hosting Technical and Domain-specific trainings

• Partner with core Data Science and Automation teams for in-house best practices, supporting the groups with Scalable Prototypes and providing further Analytical insights via Continuous Improvement and Automation

Elvárások

• 4+ years of demonstrated experience as a qualified Data Analyst

• Must Have: Proficiency in Tableau/Power Platform, SQL

• Nice to Have: Python, Snowflake, Proficiency in Collibra, ThoughtSpot, ServiCeNow, Looker, SageMaker, Google Workspace (incl. Application Scripting), R, Notepad++

• Demonstrated experience in managing activities with significant potential to cause moderate to drastic business disruption, along with a deep understanding of various development life cycles (Waterfall, Agile, Scrum, Kanban, Iterative, Spiral, Safe, etc.)