Manage the assigned Debtors report for timely Collection of overdue invoices by contacting customers via telephone / email to understand any reasons for delays and to (help to) remove the reasons and ensure payment from the customer. 

Ensuring disputes identified are managed in a timely manner by completing initial due diligence of issues and the creation of the Case ID in situations where Customer Services are required to make further investigations  

Work closely with Cash Application team to ensure all un-applied receipts received are identified and allocated to the appropriate invoice in a timely manner. 

Participate in ad-hoc projects when required such as Audit deliverable’s & Project’s as they arise 

Work collaboratively as a team and assist in Tasks & responsibilities during the g absence of colleagues. 

Ideally 4 years of Collections or Customer Service experience. 

Excellent telephone manner and written communications required in English and French languages

Good interpersonal, communication and negotiation skills for interacting with individuals team members, business partners, management and customers.  

Must have a positive can-do and pro-active attitude with good time management skills. 

Excel - Must have V-Look Up, Formulas, Preferred Pivot 

SAP / ORACLE or similar AR system experience with an understanding of the Collections Management suits.