Feladatok

In this position, you will manage tasks and processes that assist the sales team in meeting business goals within a well-established commercial framework. Your duties will include supporting clients in a specific region, ensuring their orders are processed accurately, and providing exceptional customer service for their inquiries.

Half back office - half front office tasks:

• Control the quality of processes, and everything related to them.

• Liaise and daily communication with distributors in French.

• Guarantee that all transactions (for example order entry, tracking, stock updating, reporting on returns, invoicing, returns, complaints and credits) are carried out to the highest standard, accurately and within the agreed timeframes.

• Efficient and professional handling of customer calls and complaints in accordance with the service level agreement. 

• Maintain high quality case and call logs with regular updates until resolution. 

• Efficient work with sales, finance and other relevant internal teams.

Elvárások

• Strong communication abilities in both English and French are essential. 

• Significant experience in customer service and order processing within a dynamic, corporate environment.

• Proficiency in SFDC, MS Office and SAP

• Dynamic, open-minded and fast-paced

• Precision in data entry and great organization skills