Feladatok

As an HR Shared Services Coordinator, you will play an integral role in delivering efficient shared services across employee lifecycle events (e.g., onboarding/offboarding), maintaining compliance standards, driving process improvements within HR functions globally, and supporting organizational goals related to employee experience management.

Your tasks will include:

• Process Management & Compliance: Facilitate and coordinate various HR tasks (e.g., onboarding) through consistent application of standardized processes. Implement robust process controls to ensure data accuracy and adherence to company policies/regulations.

• Operational Support: Prioritize ongoing operational tasks, including managing employee data updates and responding to inquiries from employees and managers.

• System and Analytics: Apply technical knowledge (HR systems expertise, e.g., Salesforce) and analytical skills (Excel proficiency) to resolve issues, monitor automated tools, and identify trends requiring intervention or escalation.

• Continuous Improvement: Evaluate current workflows, recommend, and implement improvements to increase efficiency and enhance the overall employee experience. Ensure all relevant Standard Operating Procedures (SOPs) are accurate and regularly updated.

• Cross-Functional Collaboration: Collaborate effectively with teams such as Talent Acquisition and Payroll Operations on initiatives impacting shared service delivery outcomes.

• Reporting: Assist Manager/Supervisor with reporting requirements tied to key metrics measuring the success rates of shared service activities.

Elvárások

• Proficiency in English and French
• Proficiency in MS Excel including creation/use of Pivot Tables.
• Previous experience in an HR related or administrative role in a multinational environment.
• Critical thinking.
• Demonstrated capability handling large datasets efficiently under tight deadlines/time constraints.
• Strong multitasking abilities—managing multiple priorities/projects/customers simultaneously at high service levels expected.