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Randstad Hungary Kft.
1134 Budapest
Dózsa György út 146-148.
A. ép. 3. em.
www.randstad.hu

Incident Manager

Our client empowers organizations worldwide to strategically acquire and optimize software investments, embrace cloud and AI technologies, and drive innovation through enhanced efficiency. They are a trusted advisor in strategic software acquisition, continual IT estate optimization, and maximizing returns on investments in cloud, data, and AI. 

Feladatok

  • Coordinating the resolution of major incidents, directing the work of expert colleagues
  • Logging major incidents and problem tickets, assigning incident sub-tasks, documentation, escalation, closing tickets
  • Coordinating communication during major incidents
  • Preparing reports (internal and external) and statistics
  • Managing the lifecycle of problem tickets, tracking RCAs 
  • Organizing and moderating major incident meetings
  • Regularly reviewing major incident management processes, proposing solutions to improve efficiency
  • Collaboration with other departments and support teams
  • Building the knowledge base

Elvárások

  • Secondary or higher education in IT, or equivalent professional experience
  • 1-5 years of relevant professional experience
  • ITIL knowledge
  • At least intermediate level of English language skills
  • Process-oriented thinking
  • Excellent problem-solving and communication skills
  • Reliability, independence, accurate and precise work
  • Team player attitude

Munkavégzés helye

Budapest