A hirdetés már lejárt!
Feladatok:
We are looking for talented German speaking IT support colleuges in Installation Expert role.
- Provide technical support to authorized Installers.
- Answer incoming customer calls and proactively reaching out to install teams.
- Troubleshoot all energy products including but not limited to inverters, Powerwall’s, and EV Charger
- Discuss system performance issues and concerns with installer.
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve hardware / software issues.
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Help Installers with information about the products and services, using relevant call handling protocols outlined in the Procedures.
- Responsible for ensuring contact resolution in a timely manner, while maintaining the highest level of quality in every customer interaction
- Assist Installers or escalate service-related issues to the appropriate department in accordance with the client’s processes and procedures.
- Communicate positively with team members, installers, customers, and other partners.
- A High school diploma or equivalent is the minimum requirement
- Ability to demonstrate previous working experience in a BPO and Customer Service and/or technical account
- Good Knowledge of Microsoft Office products
- Technical knowledge of Solar or Electronics
- Knowledge of Bluetooth technology
- Extensive knowledge of hardware / software trouble shooting
- Excellent communication skills (both written and oral), with the ability to communicate professionally and confidently in English and German
- Excellent organizational skills
- Competitive salary
- Paid trainings
- Cafeteria
- Team building and free time activities
- Flexibility
- Youthful environment
Munkavégzés helye:
Munkavégzés helye
Budapest