IT Site Administrator - Pécs

A hirdetés már lejárt!

Let’s be successful together!

Our multinational Partner is looking for an experienced colleague for the position below:

IT Site Administrator

Ensure desktop support internal processes and procedures are adhered to;
Manage incidents/ service requests assigned to them until resolution/ execution;
Provide support to local and remote users;
Handle end-user escalation effectively and involve the EUC Manager accordingly;
Route/assign tickets to appropriate support group if necessary identifying and escalating high priority, high severity issues;
Updating pending tickets with timely, precise, and accurate updates;
Following up with end users or support groups, if necessary, for closure of pending tickets;
Creating and uploading knowledge-base articles;
Provide support to internal projects and ensure all assigned project deliverables are completed;
Understanding of Microsoft (MS) Windows 10/11, MS M365, IP addressing, DHCP, DNS, network cabling, and patching;
Perform application support, Samsung and iPhone mobile device support, PC imaging, and housekeeping;
Hands and feet support for all IT Digital towers (Network, Security, Windows, Linux, and Unified Communications towers).

5 years plus experience in an IT support role;
Good communication skills, both verbal and written in Hungarian (fluent) and English (intermediate level).
Understand requirements on the vision and roadmap on End-user space;
Ability to design, deploy, and manage end-user computing environment;
Good experience in the core End User services domain;
Knowledge of computers/ Laptops/ Printers/ peripheral troubleshooting;
Knowledge of Office applications, MS O365, security clients, patch management, etc.;
Experience and knowledge in various methodologies and models for end-user services delivery;
Awareness and experience in practice development initiatives;
Must have sound troubleshooting knowledge of Windows Operating systems (MS Windows 10 and 11).

Flexible work schedule with a culture encouraging work-life integration and collaboration in a global environment;
Access to employee discounts;
Professional development opportunities;
An inclusive and diverse work environment;
“Be Brilliant” employee recognition and rewards program.

Ensure desktop support internal processes and procedures are adhered to;
Manage incidents/ service requests assigned to them until resolution/ execution;
Provide support to local and remote users;
Handle end-user escalation effectively and involve the EUC Manager accordingly;
Route/assign tickets to appropriate support group if necessary identifying and escalating high priority, high severity issues;
Updating pending tickets with timely, precise, and accurate updates;
Following up with end users or support groups, if necessary, for closure of pending tickets;
Creating and uploading knowledge-base articles;
Provide support to internal projects and ensure all assigned project deliverables are completed;
Understanding of Microsoft (MS) Windows 10/11, MS M365, IP addressing, DHCP, DNS, network cabling, and patching;
Perform application support, Samsung and iPhone mobile device support, PC imaging, and housekeeping;
Hands and feet support for all IT Digital towers (Network, Security, Windows, Linux, and Unified Communications towers). <h3>Ideális pályázó:</h3>Work well in team environments and be self-motivated/self-starting;
Strong listening skills and ability to innovate and brainstorm around business ideas and needs;
Flexibility to support migration issues on the go, without supervision, deal with ambiguity, self-motivated and results-driven;
Able to derive results in an ambiguous setting and accomplish results in line with business needs;

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A fényképes önéletrajzokat magyar /és idegen nyelven is várjuk.
Kérjük, a levél tárgyába írja be a pozíció nevét és a referencia számát.
Köszönjük! Hire-One Személyzeti Tanácsadó Kft. Nyilvántartási szám: 3376-1/2008.

Pécs