Feladatok

As a Customer Service Representative your main tasks would be:
- Cooperating closely with other teams and departments to solve problems- Being first point of contact for Italian B2B partners via e-mails and phone
- Manage end-to-end processes
- Checking incoming information about client contracts, pricing, etc. 
- Provide exceptional support for clients
- Deciding where to direct the client's request
- Coordinate the entire process

OR 

As an Order Management Representative your main tasks would be:

- Focusing on the transactional success for the order entry and it’s quality

- Managing orders for a specific region, via various ordering channels: electronic data interchange (EDI), Esker (optical character read tool), on-line (web orders), punchout, customer specific ordering platforms

- Contribute in identifying and implementing process improvements, enhance customer experience through accuracy and responsiveness, hit targets set for service level agreements, and minimize audit risk exposure

Elvárások

• Strong English skills
• Fluency in Italian
• 1-3 years experience in this field
• Bachelor's degree
• Team player attitude
• Problem-solving skills
• Assertive, motivated personality
• Ability to pay attention to details
• Good communication skills
• Customer orientation