Meetings Service Architect
Feladatok
- Lead service architecture, design, and transition for new product launches and complex customer business opportunities.
- Collaborate with product, solution architects, and sales to capture and translate customer service requirements into end-to-end service solutions.
- Align with the company's Meetings & Calling Service Architecture and Winning New Business processes.
- Provide virtual line management for SMEs in workstream designs and transitions.
- Liaise with Technical Solutions Architect to address service performance and level management within work stream solutions.
- Develop reusable collateral for service management across product launches and customer bid opportunities.
- Engage and negotiate with internal and external partners to define and deliver service architectures.
- Represent the company in customer sessions, undertaking negotiation activities if necessary.
- Produce complex service architectures and related artefacts, delivering them in line with specifications.
Elvárások
- Excellent understanding of Service Architectures.
- Detailed knowledge of Service Management, ITIL, and ISO20,000 (minimum ITIL Service Management V3 accreditation).
- Proven experience in service architecture/design for products and non-standard/complex business opportunities.
- Capability to lead and deliver successful service architecture and design solutions.
- Commercial/contractual development, negotiation, and management of service contracts.
- Intermediate level understanding of Project Management Life cycle.
- Budgetary management experience for costing solutions.
- Excellent interpersonal, communication, influencing, and negotiation skills.
- Proven supplier/service partner and risk management experience.
Amit kínálunk
- Opportunity to work with cutting-edge technology and innovative solutions.
- Competitive salary and annual/operational budget management experience.
- Career development and growth within a dynamic organization.
- Engaging work environment with a focus on collaboration and teamwork.
- Comprehensive benefits package including health, dental, and retirement plans.
- Yearly bonus based on performance.
Munkavégzés helye:
Munkavégzés helye
Budapest