Multiple openings – Air Freight Expert / Ocean Freight Expert DHL Global Forwarding (Global Service Center Budapest) CONNECTING PEOPLE – IMPROVING LIVES DHL Global Forwarding is one of the world’s leading logistics providers, providing air and ocean freight forwarding services. At GSC (Global Service Center), as the captive Shared Service Provider for DHL Global Forwarding and DHL Freight, we are proud to have nearly 5.000 colleagues across six service delivery centers on a mission to deliver best-in-class business through 12 service lines. Day by day we strive to create a great employee experience, we are proud to be awarded as a Great Place to Work. YOUR CAREER, DELIVERED Join DGF Global Service Center Budapest! We are looking for Experts in our dynamically growing service center for Ocean Freight (OFR), Air Freight (AFR) and Order Management Solutions (OMS) service lines. NAME OF THE POSITIONS
  • Air Freight Expert
  • Ocean Freight Expert
  • OMS Expert
PURPOSE OF THE ROLE To ensure efficient and accurate freight forwarding operations, providing exceptional service to business partners and clients.

Feladatok:

Your tasks and responsibilities as an AFR, OFR, OMS Expert will be to:
  • manage client communications and process orders,
  • organize, book, and track shipments,
  • proactively update clients on shipment status and resolve issues swiftly,
  • issue spot quotes and handle invoicing,
  • answer client inquiries and requests,
  • take action in case of potential or already occurring problems to solve or escalate problem,
  • address and resolve customer complaints, ensuring satisfaction,
  • maintain compliance with KPIs, SOPs, and regulations,
  • manage and send customer reports,
  • complete administrative tasks.

Elvárások:

REQUIREMENTS AND PREFERENCES TO BECOME A SUCCESSFUL APPLICANT
  • Professional experience:
o Experience in a similar field (ocean or air transport) as a freight forwarder is required.
  • Language knowledge: Active knowledge of the English language at least at an intermediate level, both spoken and written, is a must.
  • Technical skills: MS Office user-level knowledge is a must.
  • Skills and competences:
o Customer focus, customer service approach o Pro-active, problem-solving attitude o Team player mentality o Analytical skills, attention to details o Communication skills
  • Preferred education: Higher or secondary specialized education
  • Preferred qualification: Knowledge of freight forwarding, logistics, foreign trade.
  • Preferred special professional skills: Knowledge of sea/ocean or air transport.
  • Technical skills:
o strong Excel knowledge is preferred. o business system (CargoWise/TMS) knowledge is an advantage.

Ajánlatunk:

WHAT WE OFFER
  • As part of a global company at DHL, and of a continuously growing organization in our GSC Budapest center, you will work in a multinational environment, and have endless opportunities for professional development and career progression.
  • Monthly bonus – based on achievable KPIs
  • Extensive cafeteria package
  • Flexible working location:
o You may choose to work in home office; o You can enjoy the facilities in our modern office in case you prefer working on-site
  • Laptop, mobile, and technical equipment for home office
  • Travel allowance for MÁV and BKK passes, and for commuting by car from outside and within
Budapest
  • Financial support for special life situations - wedding, child birth, funeral
  • Referral bonus
  • Long service award - starting at 3 years of seniority
  • Extra paid time off for your birthday
  • MAKASZ benefits card and other special employee discounts
  • We are an AYCM sport pass partner
  • Extended medical check
  • Group insurance
  • Gaming room and massage chair in the office, if you need to switch off during your break time
  • Regular company events in the form of yearly company days, team buildings, family day, CSR actions
  • Wellbeing initiatives supporting the work-life balance and the physical and mental health of our colleagues
  • Personalized learning & career platform for your professional development to help you achieve your next career goal with us!
OTHER INFORMATION YOU MAY NEED TO KNOW
  • Our DHL Building is located at BUD International Airport.
  • We work from 8:00 to 17:00, with 1 hour lunch break.
  • As an agent working closely with stations located in other European countries, you may be required to work on Hungarian national holidays – for which you will be compensated in accordance with the Hungarian Labor Code.

Munkavégzés helye

Magyarország

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