Randstad Hungary Kft.
1134 Budapest
Dózsa György út 146-148.
A. ép. 3. em.
www.randstad.hu
Norwegian speaking Customer Service and Order Management Representative
Our business partner - a biotechnological manufacturing company - is looking for a new Norwegian speaking Customer Service and Order Management Representative colleague. If you are interested in and have experience in the field of Customer Care and working in a fast paced environment and you have excellent communication and problem solving skills then our offer is for you!
Feladatok
- Ensure the following transactions are done to the highest standard, with accuracy and reducing transaction times within agreed timeframes: Order entry, order follow-up, stock information, backorder reports & invoicing, claim & return handling and crediting
- Deal with customer calls and complaints effectively and professionally as per the service level agreement
- Ensure case and call logging to a high quality standard with regular updates on cases until successful conclusion
- Work collaboratively with Sales, Finance and other relevant internal stakeholders
Elvárások
- Excellent communication skills in English AND Norwegian
- Strong customer services experience within a fast paced, corporate environment
- Experience in a customer facing role, including order processing
- Good MS Office skills
- Knowledge of SFDC and SAP desired
- Accurate and fast data entry skills
- Excellent telephone manner
- Excellent organization skills
Munkavégzés helye
Budapest