Polish Customer Advisor for a Video Game Brand

Feladatok:

As a customer service specialist in this project, your daily responsibilities will include:
  • Respond efficiently and effectively to all customers’ enquiries within given timescales
  • Develop and maintain a full technical knowledge of the client’s products and services
  • Deal with all correspondence as requested/required
  • Accurately log all calls and in line with procedures
  • Responsibly maintain and update all job-related administrative forms
  • Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff

Elvárások:

To succeed in the role, you will need to have:
  • Proficient level of Polish (C1)
  • Intermediate level of English (B1)
  • Previous experience in Customer Service preferred
  • Impeccable communication skills
  • A calm, cool and level-headed attitude in every situation
  • Excellent self-organizing skills
  • A proactive approach and willingness to work on own initiative
  • Ability to work under pressure, in order to achieve deadlines and KPI’s
  • Ability to adapt to a continuously changing environment and procedures
  • Knowledge of Microsoft Office Pack (Word, Excel)
  • Must hold EU citizenship or valid work permit
  • Be a local candidate or willing to relocate to Budapest, Hungary

Ajánlatunk:

Benefits:
  • Competitive wages
  • Employee discounts
  • Private healthcare & dental insurance (after six months of employment)
  • Growth opportunities through various development programs
  • Fun and engaging company-wide initiatives, including our EverBetter wellness program
  • Job stability
  • Life-long skills and experience
  • Excellent work culture

Munkavégzés helye

Budapest

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