Our partner is a leading independent technology provider, trusted by large corporate and public sector organizations to source, transform, and manage IT infrastructure, facilitating digital transformation worldwide. They are currently seeking Portuguese speaking First Line Analysts, to join their Budapest team and collaborate with other IT support teams to resolve user IT issues.

Portuguese speaking First Line Analyst

Feladatok
  • Answering support queries via tools, phone and email
  • Keeping daily contact with users calling from all over Europe
  • Resolving IT issues of our partners which can occur during the course of office work
  • Documentation and logging of calls on the ticketing tool
  • Delegation of problems which cannot be resolved on first level to the competent teams
  • Maintaining and improving customer satisfaction level

Elvárások
  • Fluent English, AND Spanish language knowledge
  • Excellent communication skills
  • Self-motivated
  • Able to work under minimal supervision
  • Good problem solving skills
  • Customer orientated personality
  • Strong MS Office skills

Amit kínálunk
  • Cafeteria benefits
  • Medicover private health care package
  • Language courses
  • Soft skills training and talent programmes
  • Go through a professional and personal development
  • Have a stable workplace with flexible scheduling (HO opportunity)

Munkavégzés helye:

Budapest

Munkavégzés helye

Budapest

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