Serbian speaking First Line Analyst
Feladatok
- Responding to support queries through phone, email, and tools
- Ensuring daily communication with users across Europe
- Addressing IT issues faced by our partners during office operations
- Documenting and logging calls in the ticketing system
- Escalating unresolved issues to the appropriate teams
- Enhancing customer satisfaction levels
Elvárások
- Business English and fluent Serbian; additional European languages are a plus
- Strong problem-solving skills
- Familiar with Windows (7, 8, 10) and MS Office
- Logical thinker
- Excellent communication
- Multitasking abilities
- Team player with a customer-focused mindset
Amit kínálunk
- Improve your language skills
- Participate in training programs
- Enjoy professional and personal development
- Work in a fun, diverse environment
- Flexible hours and a stable workplace
- Medicover health care
- Cafeteria benefits
Munkavégzés helye:
Munkavégzés helye
Budapest