Randstad Hungary Kft.
1134 Budapest
Dózsa György út 146-148.
A. ép. 3. em.
www.randstad.hu
ServiceNow Team Leader
Our partner is a top player in the chemical industry, crafting specialized materials that serve various sectors worldwide. They leverage their expertise in chemistry, technology, and business to benefit customers, employees, and shareholders alike. Committed to sustainability, they manage their materials responsibly and expand their range of eco-friendly products to meet rising demand. Additionally, they actively contribute to their communities and promote inclusivity within their teams.
Now we are looking for a Lead to manage their ServiceNow team.
Feladatok
- Responsible for the ServiceNow team performance, quality of service, team cohesion and KPIs
- End-to-End ownership of ServiceNow modules (complexity and number of Products vary)
- Lead a team of ServiceNow Administrators and Developers
- Build and operate ServiceNow demand management with efficient prioritization
- Create and maintain standard ways of working for ServiceNow team and Implementation partners
- Explore and introduce new capabilities of ServiceNow tool
- Coordinate ServiceNow product development and release activities
- Product owner/SPOC towards IT for enhancements in responsible service area
- Stakeholder management including collaborative roadmap planning
- Drive Continual Service Improvement plans
- Contribute to the productive efficiency of responsible services
- Process efficiency analysis
- Coordinate with Vendor and Implementation partners
- Organize ServiceNow Upgrades
- Support introduction of Agile methodology and maintain adaptation
- Advocate ServiceNow platform and standard ITIL processes in IT
Elvárások
- 3 years of experience in administering/configuring multiple Service Now modules
- 1 year of experience in ServiceNow people management role
- High adherence to processes
- Result-oriented focus
- Understanding of the ITIL concept
- Understanding Agile and Project Management
Munkavégzés helye
Budapest