Randstad Hungary Kft.
1134 Budapest
Dózsa György út 146-148.
A. ép. 3. em.
www.randstad.hu

Team Leader (German speaking) - PÉCS

Our prestigious partner, Fressnapf International Business Services is looking for new Team Leader to lead one of their team at Pécs. 

They are animal lover professionals who are passionate about smooth processes and progressive solutions. That's why they look for competent, animal-loving doers who think like they do. Their priority is their community and their people.

Thanks to their boutique set-up, your contribution to their mission will never get unnoticed. Beyond, they support your growth – let it be via foresight international projects or personal development.

Feladatok

 

As the Customer Service Team Leader , you will be responsible for leading and managing a team of German speaking customer service representatives at Pécs. 

  • Lead and manage a team of customer service representatives (around 15 FTE) 
  • Develop and maintain professional relationships with customers and team members. 
  • Coach and mentor team members to improve their performance and achieve their goals. 
  • Organize daily operations, including shifts, work plans, activities, and other related tasks. 
  • Use problem-solving skills to address customer issues and provide effective solutions. 
  • Analyze data and use it to improve team performance and customer satisfaction. 
  • Optimize processes to improve operational excellence and efficiency. 
  • Collaborate with other departments to ensure a seamless customer experience

Elvárások

 

  • 2-3 years of leadership experience in a customer support organization 
  • Advanced level German and English language knowledge 
  • Good communication and interpersonal skills. 
  • Coaching/mentoring ability and empathic attitude  
  • Strong problem-solving skills with a structured mindset. 
  • Bringing ideas and development plans proactively  
  • Process affinity and the ability to optimize them (focusing on operational excellence) 
  • Ability to transform data into actions. 

Munkavégzés helye

Pécs

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