Feladatok

• Take ownership of customer issues and ensure resolution.
• Diagnose and troubleshoot hardware/software problems.
• Follow escalation procedures for unresolved cases.
• Provide accurate, timely support and adjust communication to the customer’s technical level.
• Share product and service information per call handling protocols.
• Resolve contacts efficiently while maintaining quality.
• Escalate issues as needed per client procedures.
• Ensure data privacy compliance.
• Maintain positive communication with customers, team, and partners.

Elvárások

• Previous experience in Technical Support or similar field is an advantage but we also welcome entry-level candidates

• Fluent German and middle level English knowledge

• Good Knowledge of Microsoft Office products 

• Highly customer focused attitude

• Excellent communication skills (both written and oral)

• Excellent organizational skills and good attention to detail 

• Excellent problem-solving skills 

• Excellent time and people management skills 

• A High school diploma or equivalent is the minimum requirement, College level preferred.