Feladatok

As a Client Service Associate, you will manage a portfolio of clients, ensuring the overall quality and on-time delivery of global payroll services. Your role will involve:

• Build and maintain long-term relationships with international clients and payroll providers.
• Communicate primarily via email and occasionally over the phone.
• Manage and oversee the entire payroll process from start to finish.
• Collaborate with internal teams like treasury, billing, and system support to provide the best service.
• Ensure customer satisfaction by delivering timely and accurate reports.
• Review and communicate payroll changes between clients and payroll providers.
• Audit and reconcile payroll calculations using proprietary software and Excel.
• Troubleshoot discrepancies by identifying root causes and next steps.
• Ensure accurate and timely payroll funding.
• Prepare and review client-specific payroll reports.
• Ensure correct billing procedures.

Elvárások

• Fluency in English
• Experience in customer service is an advantage
• Excellent communication and analytical skills
• Customer oriented attitude
• Problem solving skills