Customer Service Agent - German Speaking

Feladatok:

The Job:
  • Remotely support users in learning the ins and outs of 3D printing via phone, email and chat
  • Keep customers ridiculously happy
  • Feed customer reports back to our international engineering team
  • Print in 3D to your heart’s content

Elvárások:

You:
  • Are business-fluent in written and spoken German and English
  • Care about customers and are a communication expert
  • Like to demonstrate expertise and are capable of leading customers to solutions
  • Know how to avoid or solve conflicts and have great analytical skills
  • Are good at administrative tasks and not afraid of long to-do lists

Előnyök:

Bonus Skills:
  • Additional business fluency in French, Italian, or Spanish
  • Experience with 3D modelling, printing and digital fabrication
  • Experience providing technical support for hardware products
  • Familiarity with ticket or case management systems (e.g., ServiceCloud)
  • Experience in a fast-growing startup environment

Ajánlatunk:

We Offer:
  • On-site lunch 3x a week
  • Private health insurance with Medicover
  • Shares in the company
  • Flexible vacation policy
  • Free beverages and snacks at the office
  • Unlimited 3D prints
  • A monthly or quarterly public transportation pass
  • An inclusive, dog-friendly office with diverse and inspiring colleagues
  • Development opportunities both in-house and off-site
  • Fun team events
We build amazing things. Come join us! We are an equal-opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing. To all recruitment agencies: Formlabs does not accept agency resumes. Please do not forward resumes to our jobs alias, Formlabs employees or any other company location. Formlabs is not responsible for any fees related to unsolicited resumes. Unsolicited resumes received will be considered our property and will be processed accordingly.

Munkavégzés helye

Budapest

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