Digital service development expert

Are you passionate about shaping the future of digital customer service and enhancing user experiences? We're searching for an innovative Digital Strategist to drive our fleet card business forward!

We are looking for an enthusiastic employee to support the Downstream business as:

Digital service development expert

MAIN RESPONSIBILITIES

• Market Understanding – Follow digital customer service trends, emerging digital technologies and analyze application opportunities in fleet card industry.
• Customer Insight – Research and assess digital customer requirements, identify key digital product/service concerns and opportunities for improving customer experience via enhancing digital customer journey.
• Competitor Intelligence – Monitor, collect and share information about competitors’ digital investments and digitalization aspects of corporate strategy.
• Product Intelligence - Monitor, collect, compare and share information about competing digital products’ pricing, product instructions, promotions, specifications.
• In cooperation with local and group card sales teams, Retail, Digital Factory and Mobility teams systematically and regularly identify, define and evaluate digital capability development opportunities along the end-to-end customer journey,
• Prioritize opportunities based on margin improvement potential, development complexity and resource need, prepare digital strategy roadmap that contributes to group fleet card business in achieving strategic market share targets.
• Manage digital improvement projects in line with strategy roadmap, define required functionality, prepare business case, business model, go to market strategy and provide product ownership throughout the implementation and afterwards along the entire product lifecycle.
• Manage product launch preparation, ensure business readiness, follow up and support post go live period. Intervene in local sales execution in cooperation with group and local card sales functions, adjust product specification if needed to ensure expected margin improvement is delivered.

WHAT YOU NEED:

• University degree
• Fluent English language skills
• Minimum 5 years relevant experience in B2B customer service, data analytics, project management
• Experience in Leading international and cross-functional teams
• Excellent communication and coordination skills
• Problem-solving attitude and proactive approach

WHAT WE PROVIDE

• Gross 800,000 Ft yearly cafeteria package
• 13th monthly payment
• Medicover health insurance
• Have an impact: contribute to shaping MOL Group’s future and get to know the industry via working with diverse, cross-functional teams!
• Work for one of the largest companies in Central Europe with stable background and multicultural environment
• Be part of a competent, diverse and highly motivated team
• Professional trainings and career opportunities within MOL Group
• Free health program and participating in company organized events

At MOL Group, we know that our strength lies in diversity. During the selection process, we provide equal opportunities to all applicants with the appropriate qualifications and work experience, regardless of age, gender, disability, or reduced work capacity, sexual orientation, or ethnicity. At MOL Group, everyone matters.

If you have any specific needs related to your reduced work capacity at any stage of the recruitment process, please inform our recruitment team! We are happy to assist.