Feladatok:
- Manage a global quote to cash team of 15+ to deliver results while providing amazing customer service and experience. Specific day-to-day team responsibilities include, but not limited to:
- Keep close working relationships across various functions of the company (Direct/Channel Sales, Customer Fulfillment, Services, and other parts of Finance / Accounting)
- Recruit and onboard an AR team in Budapest including the transition of historical processes and knowledge from the existing team in Berlin
- Successfully combine the sales support team and AR team into one quote to cash team
- Automate and simplify internal processes to achieve target KPIs which include 1) Overall time to process (quote to approval), 2) Quality of data entry (i.e. error rate), and 3) Cost per transaction.
- Provide cross training, coaching, and career development for team members
- Report directly to the Chief Accounting Officer
Elvárások:
- Highly analytical mind and not afraid to dive deep into the details and solve problems
- Possess sharp business acumen to be able to resolve issues and make good judgment when dealing with ambiguity
- Results driven and customer focused mindset
- Have experience with the quote to cash process in a global organization operating in AMER, EMEA, and APAC
- Can multi-task, prioritize, and work efficiently
- Experience in implementing a Shared Service model including the onboarding of team members
- Experience in working cross functionally with other departments to improve the customer experience by automating and simplifying internal processes
- 10+ years of experience in increasingly broad/complex roles and increasing responsibility in customer service focused roles
Előnyök:
- Passionate about 3D printing and the tech industry
- Experience at a rapidly growing startup
- Familiarity with NetSuite, Magento, and/or Salesforce
- Advanced Excel skills
- Undergraduate degree or other relevant qualifications and professional development courses
Ajánlatunk:
- Free catering in the office 3 times a week
- Private health insurance with Medicover
- Shares in the company
- All You Can Move pass
- Free beverages and snacks at the office
- A monthly or quarterly public transportation pass
- An inclusive, dog-friendly office with diverse and inspiring colleagues
- The ability to print in 3D to your heart's content
- Development opportunities both in-house and off-site
- Fun team events
Munkavégzés helye
Budapest