Feladatok:
- Daily contact with B2B clients as well as internal stakeholders: Production, Logistics, Customer Care and Quality control departments and Subsidiaries.
- Receive and record orders, keep clients informed on status.
- Carefully follow orders and deliveries through the whole workflow and value stream.
- Manage weekly/monthly scheduling, changes and updates to ensure sales plans.
- Responsible for Customer satisfaction and engagement.
- Responsible to record and manage claims according to the process. Leads, supports or takes part in the investigation and handling of complaints, in the analysis of identified problems, finding solutions and manages problems.
- Preparation of Frame contracts.
- Contract management: manage signatures and archiving in line with internal policies and requirements.
- Handle incoming enquiries, answering phone calls, managing correspondences.
- Create and maintain customer records in different applications.
- Providing data and reports.
- Operate KPI evaluation and monitoring systems.
- Participate in meetings and negotiations.
- Involvement in projects and provide data support.
Elvárások:
- BSc/MSc degree in Economics/Business/Chemist or other relevant education
- Hungarian speaking
- Good written and verbal English is a must, German is an advantage
- Good in Customer care
- International cooperation/operation is needed
- Good organizational skills
- Result and Customer-orientation, good analytical and problem solving skills
- Ability to manage multiple tasks parallel
- Comprehensive understanding of logistics and financial processes is an advantage
- Team player
- Advanced knowledge of MS Office applications
Ajánlatunk:
- Have an impact: contribute to shaping MOL Group’s future and get to know the industry via working with diverse, cross-functional teams!
- Work for one of the largest companies in Central Europe with stable background and multicultural environment
- Extremely innovative working environment in our HQ - MOL Campus http://www.molcampus.hu/
- Competitive compensation package including cafeteria and private health insurance
- Be part of a competent, diverse and highly motivated team
- Professional trainings and career opportunities within MOL Group
- Free health program and participating in company organized events
Munkavégzés helye
Budapest