Feladatok

• Ensure the following transactions are done to the highest standard, with accuracy and reducing transaction times within agreed timeframes: Order entry, order follow-up, stock information, backorder reports & invoicing, claim & return handling and crediting 
• Deal with customer calls and complaints effectively and professionally as per the service level agreement 
• Ensure case and call logging to a high quality standard with regular updates on cases until successful conclusion 
• Work collaboratively with Sales, Finance and other relevant internal stakeholders

Elvárások

• Excellent communication skills in English AND Hebrew
• Strong customer services experience within a fast paced, corporate environment  

• Experience in a customer facing role, including order processing  
• Good MS Office skills  
• Knowledge of SFDC and SAP desired  
• Accurate and fast data entry skills  
• Excellent telephone manner  

• Excellent organization skills