Feladatok

In this position your main tasks will be the following:

• Keep running applications for lottery companies
• Monitoring lottery system components and events
• Fulfill service requests for the customers
• Execute recurring daily operational tasks
• Troubleshooting application problems and outages according to documentation
• Handle, register and follow up incoming request/incidents
• Constant communication and support to involved resolver units and partners
• Reporting
• Participate in calls in case of outage
• Preparing/making presentations for clients and introducing/teaching system functions to colleagues through internal training, if required

Elvárások

• be able to provide professional high quality support to customers in 24/7 shifts (3x8 hours - majority is morning/afternoon shift. In a 4-5 weeks period of time 4-5 days night shift) 
• be able to use your excellent English on a daily basis 
• have adequate communication skills, solution focused mind and strong team spirit 
• have experience in working with ITSM ticketing systems, and in IT operations 
• be familiar with ITIL processes 
• have IT attitude, willingness to learn new systems 
• be open to continuously extend your professional skills 
• be stress resistant, team player 

At least 2 of the below technical skills:

• have knowledge of Unix/Linux operating systems  
• basic networking backgrounds (TCP/IP) 
• basic database (SQL) knowledge 
• scripting skills (Perl, PHP, Bash, Python or anything similar) 
• several years of relevant experience in IT application operation