Feladatok

Key Responsibilities

1. Driving and Operating Trams:
• Safely operate trams on scheduled routes, maintaining punctuality and ensuring smooth, safe journeys for passengers.
• Monitor and control speed, direction, and stopping, ensuring compliance with traffic signals, signs, and right-of-way rules.
• Maintain constant vigilance to avoid accidents and ensure passenger safety during the ride.
2. Passenger Interaction:
• Provide excellent customer service, assisting passengers with boarding, ticketing, and any inquiries.
• Make clear announcements regarding upcoming stops, delays, or changes in service when necessary.
• Assist passengers with special needs, including individuals with disabilities, seniors, and parents with children.
3. Safety and Compliance:
• Adhere to all safety protocols, operating standards, and transportation regulations.
• Perform pre-operation safety checks on the tram to ensure it is in proper working condition (e.g., checking brakes, doors, and communication systems).
• Respond appropriately to any emergencies, breakdowns, or incidents, including reporting to control centers and assisting passengers if necessary.
• Ensure compliance with local traffic laws and tramway rules, including monitoring the tracks for potential hazards.
4. Communication and Coordination:
• Stay in constant communication with the central control room regarding route updates, incidents, or delays.
• Follow instructions and procedures issued by dispatchers and supervisors.
• Coordinate with maintenance teams to report any technical or operational issues that may affect the performance of the tram.
5. Administrative Duties:
• Maintain logs or records of routes, schedules, incidents, and any mechanical or technical issues.
• Handle tickets, passes, and payments in accordance with the company’s fare collection procedures.
• Follow up with periodic reporting and paperwork as required by the transport authority or company.

Elvárások

• Driver’s License: Must hold a valid tram driver’s license or equivalent qualification as required by the local transport authority.
• Experience: Prior experience in public transport or operating large vehicles is preferred but not always required.
• Customer Service Skills: Strong communication skills with the ability to interact with passengers in a friendly and professional manner.
• Attention to Detail: Ability to focus on driving safety, ensuring the wellbeing of passengers and pedestrians.
• Problem Solving: Ability to respond quickly to traffic or mechanical issues and take appropriate action.
• Physical Fitness: Ability to sit for long periods and remain alert, with good reflexes and the capacity to handle stressful or fast-paced environments.