Randstad Hungary Kft.
1134 Budapest
Dózsa György út 146-148.
A. ép. 3. em.
www.randstad.hu
Slovak & Czech speaking Customer Service Representative
Our business partner is looking for a new Slovak & Czech speaking Customer Service Representative colleague. If you are interested in the field of Customer Care and working in a fast paced environment and you have excellent communication and problem solving skills then our offer is for you!
Feladatok
- Ensure the following transactions are done to the highest standard, with accuracy and reducing transaction times within agreed timeframes: Order entry, order follow-up, stock information, backorder reports & invoicing, claim & return handling and crediting
- Deal with customer calls and complaints effectively and professionally as per the service level agreement
- Ensure case and call logging to a high quality standard with regular updates on cases until successful conclusion
- Work collaboratively with Sales, Finance and other relevant internal stakeholders
Elvárások
- Excellent communication skills in English, Slovak AND Czech
- Strong customer services experience within a fast paced, corporate environment
- Experience in a customer facing role, including order processing
- Good MS Office skills
- Knowledge of SFDC and SAP desired
- Accurate and fast data entry skills
- Excellent telephone manner
- Excellent organisation skills
Munkavégzés helye
Budapest